tag:blogger.com,1999:blog-9666124.post6247260883517899324..comments2023-10-23T10:05:25.643-04:00Comments on Rick Sincere News and Thoughts: US Airways SucksRick Sincerehttp://www.blogger.com/profile/02430047101172614629noreply@blogger.comBlogger48125tag:blogger.com,1999:blog-9666124.post-72048994802495695962012-06-09T21:30:40.170-04:002012-06-09T21:30:40.170-04:00I work for the damned company and the dissatisfact...I work for the damned company and the dissatisfaction amongst employees is clearly evident. The reason we're at the bottom of the CSI is because of management policies and diktats. They run the company like a bunch of little Napoleons. No employees is of any value to them, they only care about their little kingdoms in management, not about the customer, not about the employees. Southwest is #1 a lot and it shows.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-11010438548208959732011-05-10T17:47:46.316-04:002011-05-10T17:47:46.316-04:00US Airways sucks big time.
They basically stole $...US Airways sucks big time.<br /><br />They basically stole $450 of my hard earned money when I had to cancel a trip due to medical emergency.<br /><br />Refused to give me back my money...they gave me a voucher but in order to use it, they charged me 450 bucks (3 tix X $150 change fee per ticket). Worthless.<br /><br />That was 4 years ago and I have never flown them since.. I use Southwest and JetBlue only.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-24776734375773674572011-04-05T07:30:08.257-04:002011-04-05T07:30:08.257-04:00Us airways )$&@ing sucks!
We were connecting ...Us airways )$&@ing sucks!<br /><br />We were connecting thru Charlotte going from Boston to Fayetteville Arkansas. It rained for half hour in Boston and us airways was the only airline that decided to delay it's flight so much that we would have missed our connection.<br /><br />We come back the next morning, the person near the security line insisted our bag was too big to carry on. I pointed out that 4 other people had bigger bags than ours but I guess me being Indian didnt help. And this was the same bag which we got on the us air flight to Boston.<br /><br />Needless to say I will never fly us airways. Hope you go bankrupt.....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-86844974615307192252011-03-30T15:12:14.365-04:002011-03-30T15:12:14.365-04:00I'm sitting here in Charlotte trying to get a ...I'm sitting here in Charlotte trying to get a standby flight to Tampa because I missed my connecting flight due to the fact that my flight into Charlotte was delayed and the two gates were located at complete opposite ends of the airport from each other (which is ridiculous considering it was originally supposed to be a very short layover time), and the flight actually "departed" (the plane was still sitting there) earlier than they were supposed to. So instead of holding the flight for a few minutes as a courtesy for all the passengers who they originally delayed, they actually left a few minutes earlier than scheduled and left us all to try and get home hours later on another flight! US Airways is so unorganized!! Every time I fly with them it's some issue!! I'm done with them!!Helene Rosshttps://www.blogger.com/profile/11271052290144577360noreply@blogger.comtag:blogger.com,1999:blog-9666124.post-48912374673804824522011-03-21T14:25:47.112-04:002011-03-21T14:25:47.112-04:00us airways suck, for the second time I was tickete...us airways suck, for the second time I was ticketed in first class (mileage upgrade) and was told when I was getting on the plane that I was down graded. I purchased upgrade 1 month before travel, checked in 24 hours ahead, put bags on and was never informed until I tried to board plane. Some preferred member purchased full fare first class ticket, it pushed me out of first class, company policy.will never fly this airline again..At least the flight attendents gave me bloody marys all the way to keep me shut up.ken never on us airwaysnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-793596646931691032011-03-07T16:12:55.771-05:002011-03-07T16:12:55.771-05:00I agree with everyone...I tried to purchase a flig...I agree with everyone...I tried to purchase a flight with a voucher ( because I had a terrible experience my first time flying to Europe ) and the rep quoted me a price lower than I was charged! When I tried claiming what they did and asking for my money back, they didnt believe me and accused me of lying! Of course I told them if they listened to the recordings they will find out and finally I was passed along to someone who said they could cancel my flight. They put a request in and a week later I find out that they could not refund my ticket and instead cancelled it. When I tried to get more details from a rep over the phone, they each told me different stories. Some told me that the refund would occur via my bank account, others told me via a credit with US Airways. I was extremely frustrated. I had no flight and no money. Finally after several requests for a manager to come to the phone, I was able to get my original flight reinstated without additional $175 fee that they charge after cancelling a flight. Wow! What an experience. NEVER EVER flying US Airways again.Unknownhttps://www.blogger.com/profile/01293989002371794269noreply@blogger.comtag:blogger.com,1999:blog-9666124.post-69887771736067228342010-10-21T20:44:24.813-04:002010-10-21T20:44:24.813-04:00US Airways sucks! I have flown 100,000+ miles per...US Airways sucks! I have flown 100,000+ miles per year with them for 5 years. I showed up 41 minutes before the flight's departure time and they would not check my bag because of an arbitray, illogical and indefensible (they tried but only exposed thier ingnorance) cutoff time of 45 minutes. The lack of flexibility cost me $150 cash and three hours of my time. I will them pay - one way or another - I always do. I would fly with another airline but they are all the same - run by idiots that don't know anything about how to run a business and manned by minimum wage peons. All I can do is keep repeating "I only need to put up with this for a few more years."Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-32122561099277196902010-07-27T18:54:45.565-04:002010-07-27T18:54:45.565-04:00Enjoy your deregulated world. This is what happens...Enjoy your deregulated world. This is what happens when a Hollywood celebrity come president and fervently pro-business Congress get the government off the back of business. Arile deregulation, though started under Carter, all deregulation accelerated under Reagan. As businesses are allowed to carp on their customers and push and kick them to squeeze every penny of profit for the benefit of insatiably greedy stock market, expect bad service. <br />This is who won the Cold War: the stock market. The rest of us can enjoy our servitude.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-57294968138262221962010-07-16T21:49:11.912-04:002010-07-16T21:49:11.912-04:00My husband is coming home from Iraq and he has bee...My husband is coming home from Iraq and he has been up since yesterday morning at least. He managed to get all the way to Phoenix,AZ and we live in Sacramento, CA. Well his plane "broke down" and the next flight was "full" so he finally went to Southwest. He was due at 4pm today,but won't make it till 10pm. We haven't seen him for 8 months and he is exhausted. Way to treat your American soldiers US Airways!!! You definitely suck!!!Soldiers Wifenoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-79566623716940289582010-06-11T19:18:31.674-04:002010-06-11T19:18:31.674-04:00Sitting and waiting to fly from philly to Barcelon...Sitting and waiting to fly from philly to Barcelona. Claim there's a red light for flaps. Guess we all know how this one's gonna end up. Should have flown a real airline with planes under 20 years old.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-69641648622270030932010-04-21T08:33:10.155-04:002010-04-21T08:33:10.155-04:00On April 1, 2010 at the end of a grueling business...On April 1, 2010 at the end of a grueling business trip I arrived at the Honolulu airport to fly home to Kansas City. I inserted my credit card in the check-in kiosk computer to process myself for my flight. The computer was experiencing all kinds of technical issues, it was blinking on and off, not accepting commands etc. Finally a US Airways agent came to assist. She began punching icons so fast I couldn't tell what she was doing, but she didn't have any luck with whatever she was trying to do so she unplugged the computer from the outlet and then plugged it back in. I reinserted my credit card and was able to process myself for my flight. Now, I'm a government employee, and I have to be very careful with what I use my government credit card for. With that in mind, I went through security and reported to my gate. I glanced at my boarding pass and was stunned to see my seat assignment was 1A; first class. Government employees don't fly first class on business! Alarm bells wrang in my head and I sought out a US Airways agent at the gate and told her that I did not purchase a first class upgrade at the kiosk (The computer didn't ask me to re-insert my card at the kiosk, to pay for the difference from economy to first class). She told me "this is a courtesy upgrade sir." I didn't trust her but against my better judgement I flew home first class. On April 20, 2010 I review my government credit card account statement and wouldn't you know it? A transaction for an extra $350 appears. I KNEW IT! They wanted to squeeze me for THEIR MISTAKE! I did not ask for the upgrade, they gave it to me. I emaile customer service because they do not settle customer complaints on the phone. Naturally my request to have the $350 removed from my credit card was refused and as a gesture of "good will" they offer me $100 off a ticket for future travel for a ticket costing $500 or more. big deal, they can stick that where the sun doesn't shine. As far as I'm concerned they stole $350 from me. And I'll never fly with them again. Besides, the first class SUCKED! The lady sitting next to me got drunk on red wine and spilled a full glass on my lap too! I'll never fly US Airways again and I am sending a letter to William Parker, US Airways CEO today and I'm filing a report to the Government Travel Office. Once they get enough complaints US Airways will find that they are no longer a government carrier.Unknownhttps://www.blogger.com/profile/08172326205613425118noreply@blogger.comtag:blogger.com,1999:blog-9666124.post-66353306625499192602010-04-19T00:30:17.649-04:002010-04-19T00:30:17.649-04:00Their "First Class" is a joke - the s...Their "First Class" is a joke - the service does not even meet business class standards, it corresponds to Economy Plus. Price for a "First Class" RT ticket from Charlotte to Phoenix: $ 3,500.- or $ 4,500 flexible. For that money you don't even get lounge access ("Sorry this US Airways lounge is for members only") Drinks and food are served on plastic, FA would not even ask me to take my jacket, no pre take off drink. Crew had a lot of time for chatting with each other, snacking in front of "First Class" passengers but ignoring them most of the time. The only other time I observed such a behavior it was on Air India (in economy) If I pay for economy I expect nothing else than to be taken from A to B but when I pay the extra money for Business or First Class I expect to be treated as a valued customer. What I got from US Airways was a rude and arrogant treatment from a guy who has probably only a few years left until retirement. I have to admit that there are a few very nice people who try their best with this company but unfortunately they are the exception.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-9464920149654386132010-03-13T16:25:39.485-05:002010-03-13T16:25:39.485-05:00Our Daughter, a senior in high school, was booked ...Our Daughter, a senior in high school, was booked on a cross country flight with USAir. She was attending a conference in DC and we did not have control of the flight or airline. We awoke to a snowy morning in the Mountain West and USAir decided to go ahead and de-ice the plane about departure time instead of early. This meant they left Boise 50 minutes late and arrived in Pheonix late enough for our daughter and 40 others to miss connecting flights. We felt so helpless, our teen-ager traveling alone, trying to get some help from USAir associates and employees. She went through the customer service process and was assured she was #2 on standby. We told her, wait at the gate, check in, make sure they know you are there and ready to board. She watched as they bumped about 10 people past her to board and wanted to put on the bottom of another standby list. She was exhausted, crying on her cell with us and we told her to go to a customer rep and HAND THE PHONE to them so we could talk. The Customer rep would not take the phone and not speak with us. My husband was livid and nearly shaking. The advice for us was to call the 1-800 number, and we're looking at our teen-aged daughter spending the night alone in an airport. Nice. Finally, with my daughter at the desk, alone and crying, the magically found a seat assignment for her... when supposedly all the flights were full. Oh, and sorry you have been here in the airport all day but no meal voucher for you. What a joke. NEVER again.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-32199570475856002882010-02-13T11:50:21.724-05:002010-02-13T11:50:21.724-05:00Attended a meeting in Philadelphia, Feb 8-11. I w...Attended a meeting in Philadelphia, Feb 8-11. I was notified by the meeting planners that my flight home had been cancelled on the morning of the scheduled departure, (11Feb10). Honestly, it was not a big surprise, the snow had stopped but the roads were still a mess and we had heard that the airport was not going to re-open until sometime late on Thursday morning. The problem was that the travel agency had been told by USAir that they could not re-book us on other flights without us calling directly, so there was a delay. I would like to mention that other airlines allowed the meeting planners and travel agents to make those changes quickly, so people who were traveling on other carriers did not have as bad a problem. There were four of us on the same direct flight back to Kansas City, so we huddled up and started calling to get a back up plan. I was the first one to get through to an agent, who told us that the seats on all other flights were full from people who called sooner. They would not move us to code share flights we could see online because, "we are trying to take care of our own passengers." The earliest option they offerred was two days later, with 2 connections and a 7 hr layover. I realize that airlines are faced with a tough problem when weather hits like it id in PHL, but I think they are obligated to be as accommodating as possible. We ended up driving back from PHL. There were 55 people attending the meeting, only those on US Airways were dumped in this manner. I have had reservations on cancelled flights before and when I called the airline I was told which next flight my reservation had rolled to, and I could accept it or make other arrangements. Since this is the 3rd time in just over a year that I have had a ghastly experience with US Airways, I am vowing to never use them again. As a road warrior for the last 15 years, I have been on any number of cancelled flights. I think US Airways is in a class by themselves when it comes to total disrespect for thier customers. Sorry for going off on a rant, but I think people should know when faced with a decision which airline to travel what the ramifications may be if there are problems.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-24327719139717716032010-01-16T12:33:49.396-05:002010-01-16T12:33:49.396-05:00US AIR(WAYS) REALLY SUCKS!!!!!!!!!!! They just wa...US AIR(WAYS) REALLY SUCKS!!!!!!!!!!! They just wasted 30 minutes of my time because I came through the website they own - www.usair.com - and let me get all the way through the booking process (twice) but won't let me book the ticket because I came that way. F&%$ US AIR(WAYS)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-24720176722598628142010-01-04T11:41:19.023-05:002010-01-04T11:41:19.023-05:00we just had a similar experience with US Airways. ...we just had a similar experience with US Airways. and were treated rudely as well. i will never , ever, ever fly with them again unless i have no choice left on the planet. <br /><br />this closing the gate 10 minutes early thing is a joke. you would think they would know thewre are many connecting passengers from one of their other flights that is running late and might may wait 5 minutes? <br /><br />horrendous, had to spend hundreds extra in overnight hotel costs for my party to wait for the next days replacement flight.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-48068354470361742502009-10-15T02:14:41.930-04:002009-10-15T02:14:41.930-04:00My experience with US Airways was nothing short of...<a href="http://jessicasideways.com/blog/776-i-will-never-fly-us-airways-again/" rel="nofollow">My experience with US Airways was nothing short of horrid</a>. I have only flown them once but it was a flight from Denver to Tampa to see my then boyfriend (we were in a Long Distance Relationship). After everyone was boarded on the plane, we had to wait 2 long hours before takeoff simply because someone fuelled the plane incorrectly and they did not tell us this or communicate it properly prior to takeoff.Jessica Sidewayshttp://jessicasideways.com/noreply@blogger.comtag:blogger.com,1999:blog-9666124.post-37174877562968226482009-10-04T10:40:22.365-04:002009-10-04T10:40:22.365-04:00I received an 'offer' for a USAir MasterCa...I received an 'offer' for a USAir MasterCard stating my forfeited miles could be reinstated if I take their card. It listed my entire number of accrued miles as forfeited.<br />The USAir website still shows the miles as current. The Dividend Miles office "isn't open" today, so I can't get any info.<br />This is the most insulting con job I've ever seen from any airline.<br />I am a frequent flyer, and will now draw down my miles and never fly them again. They are a lousy airline to begin with, and this type of dishonest "offer" confirms they should die.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-47687065007694796092009-08-27T08:13:28.146-04:002009-08-27T08:13:28.146-04:00I am so pissed off at the airlines and all the fee...I am so pissed off at the airlines and all the fees the keep piling up on us. I was actually getting ready to book a flight from CLT to MCO, because USAir was offering $55 each way, which is not bad, especially for CLT.<br /><br />Today USAirways decided to raise their first checked bag fee to $20 and $30 for the second. So, according to my math, not including taxes and fees, for an additional $5 my 2 bags can purchase the seat next to me.<br /><br />I sent them a nasty gram, and told them to cancel my Dividend miles account since I would no longer be flying their airline. I also told them I would rather travel the 100+ miles to Raleigh to fly Southwest. I can only hope and pray that they will come to CLT some day.<br /><br />When are the airlines gonna learn that there is a certain point when the consumer is gonna say no to these fees. Looks like i will be making the drive to Disney instead.<br /><br />You suck USAirways!Unknownhttps://www.blogger.com/profile/09289529463573662471noreply@blogger.comtag:blogger.com,1999:blog-9666124.post-73849363105033524722009-08-23T14:20:24.770-04:002009-08-23T14:20:24.770-04:00USAirways is absurd to charge a $150 rebooking fee...USAirways is absurd to charge a $150 rebooking fee, especially with these cheap flights people are talking about. Mine was $200, but to change it would be $150. Makes no sense. And they won't budge at all if you call. I will never fly this airline again. In fact, I'm committed to spreading the word about this terrible airline at @IHateUSAirways on Twitter. Follow me and I'll retweet your complaints. Solidarity!Brittanyhttps://twitter.com/IHateUSAirwaysnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-41727107747216083302009-08-09T19:21:45.962-04:002009-08-09T19:21:45.962-04:00Yep - sitting on the tarmac in PHL now at 7:21 for...Yep - sitting on the tarmac in PHL now at 7:21 for my 3:40 departure. Love it - go to Southwest Airlines!<br /><br />Somehow this makes me feel better!Larry Foxxhttps://www.blogger.com/profile/16409192922834767350noreply@blogger.comtag:blogger.com,1999:blog-9666124.post-13144787645520953942009-08-09T11:49:53.812-04:002009-08-09T11:49:53.812-04:00I had a flight from Charlotte to RDU, maybe a 125 ...I had a flight from Charlotte to RDU, maybe a 125 miles. The flight got cancelled and it took them three hours to find ground transportation. So rather than arriving at 12:00 I arrive at 5:30, for a trip that I could have rented a car and done in 1.5 hours. Then when I try to change my return flight, three weeks in advance, they want to charge $150 fee just to transfer a $120 flight one day. US Airways Sucks.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-84213719442052298672009-07-29T13:54:39.667-04:002009-07-29T13:54:39.667-04:00U.S. Airways has one of the worst customer service...U.S. Airways has one of the worst customer service departments--not only in the airline industry--but basically for all industries. I only fly them now if I have no other reasonable choice. Basically, they lost a customer, and gained a critic. But, hey, they saved $50 in a U.S. Airways coupon that they simply couldn't figure out how to input into their reservtion system. This happened around the time they merged with America West...several years ago...and I'm still angry at the way I was treated and the time I wasted. Penny-wise and pound-foolish!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-85140771262486089072009-05-11T15:40:00.000-04:002009-05-11T15:40:00.000-04:00I agree with you all on the high level of Suck-ine...I agree with you all on the high level of Suck-iness of US Airways. This past Thursday (5/7/09) my girlfriend and I were to fly from Chicago O'hare to Las Vegas on a 7pm flight. At 3pm, I got notice that the flight was canceled due to a mysterious "mechanical reason." Which I didn't realize seems to be a popular theme with them. Ok we thought - there is 4 hours before we are to leave, no problem. Ha, were we wrong! Called customer service and their immediate response was "well, we won't be able to get you out til tomorrow afternoon." Keep in mind we were going for a 3 day weekend. I said well how about checking another airline? She responded that everything was full. I was at work, so I was on the internet looking at 10 different United flights for that night. I asked her if she could check United. She said, "wait, here! Can you make a 3:15pm flight??" I was like, "Um, no - that is in 10 minutes, and I'm clearly not at the airport." After 15 minutes on hold, she says she got me on a 5:20pm United flight. Great I thought! So we hustle to O'Hare and get there at 4:15pm. Everything would have been gold, but the US Airways person did NOT transfer the reservation to United -- so the UAL ticketing agent had to wait on the phone 15 minutes to straighten it out. By that time we had missed the cut off for checked baggage, and could not make the flight. We ended up not leaving til the next morning. Will never even consider a US Airways flight again! Total incompetence among the customer service, and they just flat out do not give a damn.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9666124.post-59764090078965683912009-04-29T02:01:00.000-04:002009-04-29T02:01:00.000-04:00I just got stuck in Charlotte overnight thanks to ...I just got stuck in Charlotte overnight thanks to mysterious "mechanical problems" on our US Airways flight that caused us to be delayed 2 hours and miss our connecting flight. We did get hotel vouchers, but it probably would have been better to spend the night at the airport because the hotel they provided was an absolute dump. US Airways is usually the cheapest flight I can take, but saving a few bucks is not worth putting up with their crap so I will be switching to someone else in the future. US Airways you suck!Anonymousnoreply@blogger.com